Well done to our client Fayre Inns, who’ve just won a great award and were finalists for another. Here’s the announcement:
As recognition for all the hard work, we are delighted to announce that The New Holly has claimed the coveted “Best Customer Experience Award 2015” at the recent Daniel Thwaites ‘Awards for Excellence’ ceremony.
This is a great privilege as the result was achieved through a mystery audit which was carried out at the site as well as many other Thwaites’ houses. The team on shift were unaware that any judging was occurring. The award itself was fiercely competed and our venue was the chosen winner.
At The Holly, the team takes pride in the product and constantly strive for perfection. Whether it’s the care and attention our chef’s take creating a dish using locally sourced ingredients, or the front of house team ensuring the ‘perfect serve’ is achieved for our patrons.
The team constantly try to evolve menus, train employees and endeavour to engage customers with regular and diverse offers, which gives a truly memorable occasion on every visit and great value.
This achievement is a testimony to the careful planning and attention to detail that goes in to every aspect of the customer experience on offer. The Holly often receives high customer praise and great feedback from review sites and various social media outlets.
Industry recognition such as this also identifies that what’s on offer is special, but also couldn’t be achieved without the dedicated and hard working team.
The Holly was also nominated as a finalist for ‘Best Marketing’ at the same event.
Hotfoot recently created a new brand for The Holly, as shown below, along with signage and other pieces including posters, table talkers, promo items, and email marketing.
